Refund policy

Thank you for shopping at Yaffa Dry Fruit. We want to ensure your satisfaction with every purchase you make from us. Please review our refund policy outlined below:

Damaged or Defective Products:

In the event that you receive a damaged or defective product, please contact us within [number] days of receiving your order.
We may require you to provide photographs or other evidence of the damage or defect to initiate the refund process. Upon verification, we will offer you the option of a replacement product or a full refund to the original payment method used for the purchase.

Incorrect Product or Quantity:

If you receive an incorrect product or quantity different from what you ordered, please notify us within [number] days of receiving your order.
We may request you to provide evidence, such as photographs, to support your claim.
Once the error is confirmed, we will arrange for a replacement or issue a refund, depending on your preference.

Change of Mind or Dissatisfaction:

We understand that preferences can change, and you may occasionally be dissatisfied with a product due to personal reasons.
Unfortunately, we do not accept returns or provide refunds for change of mind or dissatisfaction. We encourage you to carefully review product descriptions, specifications, and customer reviews before making a purchase decision.

Refund Process:

To initiate a refund, please contact our customer support team via the contact details provided on our website. We will guide you through the necessary steps and provide you with instructions for returning the product if applicable.
Upon receiving the returned product and verifying its condition, we will process the refund within [number] days. The refunded amount will be credited back to the original payment method used for the purchase.

Exclusions:

The following items are not eligible for return or refund unless they are damaged or defective: perishable goods, including fresh fruits and vegetables.
For hygienic reasons, we cannot accept returns or provide refunds for items that have been opened or used, such as food products or personal care items.

Customer Support:

If you have any questions, concerns, or require assistance regarding refunds or returns, our customer support team is here to help.
Please reach out to us via the contact details provided on our website, and we will be happy to assist you.
Please note that our refund policy applies solely to purchases made directly from Yaffa dryfruit. If you have purchased our products through a third-party retailer, please refer to their refund policy for further assistance.
We reserve the right to amend or update this refund policy at our discretion. Any changes will be posted on our website, and the revised policy will apply to all subsequent purchases